Export Import Manager Privacy Policy

At ZehnSync: Data Transfer App, we values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our ZehnSync: Data Transfer App Shopify app (“the App”).

By installing or using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you install and use the App, we may collect the following information:

a. Shopify Store Information

Store name and URL
Store owner contact details (email, name)
Store preferences and settings

b. Store Data for Bulk Export & Import

Product information (titles, descriptions, prices, SKUs, variants, inventory)
Customer data (names, emails, shipping addresses, phone numbers) — only when importing/exporting customer-related data
Order data (order IDs, order details, line items, fulfillment details) — only when importing/exporting order-related data

c. Usage Data

Actions performed within the App (e.g., import jobs, export jobs, scheduled tasks)
Logs for troubleshooting and performance monitoring

We do not collect payment information from your customers or store.

2. How We Use Your Information

We use the collected information solely to:

Provide and operate the Bulk Export & Import functionality
Process scheduled imports and exports
Ensure data accuracy and integrity
Improve the App’s features and performance
Provide technical support and respond to inquiries
Comply with legal obligations

We will never sell or rent your data to third parties.

We may share your information only in the following cases:

With Shopify: To enable App functionality according to Shopify’s API requirements.
With Service Providers: For secure hosting, cloud storage, or analytics, under strict confidentiality agreements.
For Legal Reasons: When required by law, regulation, or court order.

We do not share customer data for marketing purposes.

4. Data Retention

We retain data only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes

You can request deletion of your store’s data at any time by contacting us.

5. Data Security

We implement industry-standard security measures, including:

Secure HTTPS connections
API key and access token encryption
Limited and role-based data access
Regular server and database security audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

Access the data we store about your Shopify store
Request correction or deletion of your data
Withdraw consent for data processing (which may disable the App)

To exercise your rights, contact us at zehntechsales@zehntech.com

7. Third-Party Services

Our App integrates with Shopify APIs. Your use of Shopify is subject to Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the App means you accept the updated policy.

Privacy Policy