ZehnBot – AI Customer Assistant Privacy Policy

At ZehnBot – AI Customer Assistant, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our ZehnBot Shopify app.

By installing or using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following information to provide and improve our services:

a. Shopify Store Information

Store name and URL
Store owner contact details (email, name)
Store preferences and settings

b. Store Data for ZehnBot

Product catalog details (titles, descriptions, tags, prices)
FAQs, store policies, and content for AI responses
Customer queries handled via the chatbot (only for training and improving the App)

c. Usage Data

Chat interactions and intents
App actions (e.g., enabling/disabling chatbot, customizing responses)
Logs for troubleshooting and performance monitoring

2. How We Use Your Information

We use the collected information solely to:

Enable AI-powered chatbot features for your store
Generate accurate product recommendations and responses
Improve ZehnBot’s understanding of your brand and FAQs
Provide technical support and resolve issues
Track app usage for performance optimization
Comply with legal obligations

We will never sell or rent your data to third parties.

We may share your information only in the following cases:

With Shopify: To enable app functionality as per Shopify API requirements.
With Service Providers: For secure hosting, cloud storage, or analytics under strict confidentiality.
For Legal Reasons: When required by law or regulation.

We do not share customer data for marketing purposes.

4. Data Retention

We retain data only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes

5. Data Security

We implement industry-standard security measures, including:

Secure HTTPS connections
API key and access token encryption
Role-based access controls
Regular server and database security audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

Access the data we store about your Shopify store
Request correction or deletion of your data
Withdraw consent for data processing (which may disable the App)

To exercise your rights, contact us at zehntechsales@zehntech.com

7. Third-Party Services

Our app uses third-party APIs like OpenAI for AI processing. These services may process the data to generate responses but do not store customer conversations permanently. Our App integrates with Shopify APIs. Your use of Shopify is subject to Shopify’s Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the App means you accept the updated policy.

Privacy Policy