Define warranty parameters at the product level or product category level with flexible duration settings (days, months, or years). Configure renewal policies, notification triggers, and claim eligibility rules from a centralized settings interface.
Why it matters: granular configuration ensures each product type carries appropriate warranty terms without requiring per-SKU manual setup.
Warranty records generate automatically when delivery orders are validated — one record per delivered unit. No manual entry, no missed registrations, no delays between delivery and coverage activation.
Why it matters: eliminates the data entry gap between fulfillment and warranty activation that leads to disputes and customer dissatisfaction.
A unified management view displays all warranty records with customer details, product information, duration, current status, and expiry dates. Filter by date, product, category, or status for instant access to any subset of records.
Why it matters: warranty teams can manage hundreds of active warranties without losing visibility into any single record.
Handle the full claim lifecycle with three resolution paths: Repair (creates repair orders), Replacement (generates stock movements), and Refund (issues credit notes). Attach supporting documents, track claim stages, and maintain full communication history.
Why it matters: structured claim workflows eliminate ad-hoc processing and ensure consistent resolution regardless of which team member handles the case.
A guided wizard enables warranty extensions with automatic invoice generation through the Invoicing module. Expiry tracking and proactive notifications surface renewal opportunities before coverage lapses.
Why it matters: automated renewal workflows convert warranty expirations into revenue opportunities while providing uninterrupted coverage for customers.
Pre-configured email alerts cover the entire warranty lifecycle: registration confirmations, expiry reminders, renewal confirmations, and claim status updates. All notifications are triggered automatically based on workflow events.
Why it matters: customers and internal teams stay informed at every stage without manual follow-up or communication gaps.
When a warranty claim is filed, the module automatically creates a project task for resolution tracking. Assign team members, set deadlines, and track progress through Odoo's Project module.
Why it matters: claim resolution becomes a managed, assignable workflow rather than an untracked request sitting in someone's inbox.
Interactive dashboards display total warranties, active coverage, expired records, renewed warranties, claims volume, and status distribution charts. Filter by date range, product, or category for focused analysis.
Why it matters: data-driven visibility into warranty operations reveals trends, identifies problem products, and measures team performance.
Dedicated security roles — Warranty Manager and Warranty User — provide granular permission controls. Managers configure policies and approve claims; users process day-to-day operations within defined boundaries.
Why it matters: sensitive warranty and financial data remains protected while front-line staff retain the access they need to work efficiently.
Generate professional warranty certificates in PDF format containing company branding, customer details, product information, warranty duration, and coverage terms.
Why it matters: customers receive formal documentation of their warranty coverage, reducing disputes and building trust in your post-sale service.
